Last updated: October 13, 2026
We want billing to be as straightforward as the product. This page explains how cancellations, renewals, and refunds work for Banquet App subscriptions.
Cancellation
You can cancel your subscription at any time from your CMS panel or by contacting support. Your website stays online until the end of the paid period — we do not cut access mid-term. If your subscription lapses, a grace period applies before the site is taken offline.
Refund eligibility
New subscriptions may be refunded in full within 14 days of the initial payment if you decide the platform is not a fit. Renewal payments are not automatically refundable, but if you believe a renewal was charged in error, contact us within 7 days and we will review it.
What is not refundable
Partial-period use, custom onboarding or design services already delivered, and third-party costs such as domain registrations are not refundable once incurred.
How to request a refund
Email [email protected] from your account email with your venue name and the payment date. Approved refunds are issued to the original payment method, typically within 5–10 business days.